NOSTRALIBRE®

You do not have to register or sign up for a free account to place an order, you may purchase products and check out as a guest.

However, if you do create an account you will receive notifications of our latest creations and be entitled to discounts and other benefits.

To create an account you will need a valid email address and need to choose a password to access your personal login. Once you have registered, you will receive a confirmation email.

Unfortunately we cannot change an order once it has been completed when you have confirmed at the checkout after the ordering steps process.

It is also not possible to change the colour or size of an item.

You can make a returns request within 14 days of receipt of your package of which are calculated from proof of delivery date.

Contact customer services, send 2 photographs of the item and wait for a response before starting the returns procedure. Please refer to our Returns Policy.

Nostralibre does not offer exchanges for returned items. Once we receive your returned item with the conditions of our returns procedure, you will be refunded within an additional 14 working days, totalling 28 working days.

You may place a new order at any time during or after this process.

Unfortunately we do not accept telephone orders at this time.

You may use any valid discount code in conjunction with any sale items at any one time.

Promotional discount codes for sale items may only be used once.

Promotional discount codes for all non sale items may be used for a limited time period specified.

We aim to process 98% of orders within 48 hours of the date of confirmation excluding weekends and national bank holidays.

You cannot change your delivery address once your order has been shipped.

However, if you wish to do so, you must contact the designated carrier directly to arrange and reach an agreement regarding your delivery through your tracking number and information.

If your package is returned to sender, we do not reship your order.

We offer competitive shipping rates which vary according to destination country and service that you have selected.

All shipping costs and estimated delivery times are calculated at checkout during the order process. See our Shipping Policy.

Yes, you can track your order in real time via the online global tracking service provided by our trusted carriers.

Click here to track your order.

If your package does not arrive within the estimated time frame, then you may be entitled to Delay Compensation.