NOSTRALIBRE®

Thank you for visiting and shopping with "Nostralibre®", at and via "www.nostralibre.com".

Registered Headquarters:

Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB

England, United Kingdom

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The following information, terms and conditions constitute our Shipping Policy. For the purpose of this Disclaimer we use the following information. 

"Nostralibre®" and "www.nostralibre.com" referred to as "We", "Us", or "Our".

"Goods", refers to the items offered for sale by "Us", mainly clothing garments.

"Orders", means a request by "You" to purchase "Goods" from "Us".

"Website", displaying "Our" clothing for sale, accessible via "www.nostralibre.com".

"You", "Your", meaning the individual customer, or company, or other legal entity on behalf of which such individual is accessing and using the on "Our", "Website", as applicable.

"Account", meaning your login from which "You" accessed via this "Website" to place your "Orders" for "Our", "Goods" with "Us". Albeit "You" may purchase "Orders" and checkout as a guest user, "Your" Statutory Rights under the Consumer Rights Act 2015 are not affected by this.

We aim to process and fulfil 98% of all orders within 48 hours of purchase ready for worldwide shipping and delivery within 3-5 business days.

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Please note that in some cases your orders may be sent in more than one package as they may have been sent from more than one or multiple different locations. They may display the same or different order numbers but will all be able to be tracked in real time via your account with Us, by email and by one of our trusted logistics partners.

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Our stable shipping rates save you from worrying about the fluctuation in your shipping costs. We keep all of our customers informed and updated prior to any changes in our shipping rates.

Shipping times may vary by destination and for the determined method of delivery.

For remote areas, shipping details like methods, times and charges may vary. Remote areas are defined as regions where, in comparison to major cities and logistics hubs, transportation access is limited, making transit times longer and shipping costs higher.

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All shipping costs are calculated and displayed at checkout after entering your delivery address.

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There may be times when we experience a high volume of orders and that of our logistics partners, which may in turn delay shipments and stated delivery times. Should these matters arise, we will endeavour to contact you via email with an update.

We confirm delivery when the carrier's tracking status shows "Delivered".

Track your package in real time from the outset of your order.

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If you experience significant delays in the shipment and delivery of your order, then you may be entitled to Delay Compensation as stated in our Refund Policy.

We offer and guarantee Free Standard Shipping for all orders of goods to the value of £250 GBP (Great British Pounds) Sterling and above including UK VAT, to destinations worldwide.

Our main logistics, shipping and delivery partners are UPS, FedEx, USPS, CNE and Yun Express, together with us, we offer the following services;

Based currently on Delivery to UK Mainland

• Shipping method: Express

• Estimated Delivery time: 3-5 business days

• Shipping cost: From £7.65

Based currently on Delivery to UK Mainland

• Shipping method: Fast

• Estimated Delivery time: 4-7 business days

• Shipping cost: From £4.50

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Based currently on Delivery to UK Mainland

• Shipping method: Standard

• Estimated Delivery time: 6-10 business days

• Shipping cost: From £3.95

Our main logistics, shipping and delivery partners are UPS, FedEx, USPS, CNE and Yun Express, together with us, we offer the following services;

Based currently on Delivery to European Union

• Shipping method: Express

• Estimated Delivery time: 3-5 business days

• Shipping cost: From £18.00

Based currently on Delivery to European Union

• Shipping method: Fast

• Estimated Delivery time: 5-8 business days

• Shipping cost: From £5.95

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Based currently on Delivery to European Union

• Shipping method: Standard

• Estimated Delivery time: 6-10 business days

• Shipping cost: From £4.00

Our main logistics, shipping and delivery partners are UPS, FedEx, USPS, CNE and Yun Express, together with us, we offer the following services;

Based currently on Delivery to United States of America

• Shipping method: Express

• Estimated Delivery time: 3-5 business days

• Shipping cost: From £20.00

​Based currently on Delivery to United States of America

• Shipping method: Standard

• Estimated Delivery time: 7-12 business days

• Shipping cost: From £5.00

Our main logistics, shipping and delivery partners are UPS, FedEx, USPS, CNE and Yun Express, together with us, we offer the following services;

Based currently on Delivery to Canada

• Shipping method: Express

• Estimated Delivery time: 5-7 business days

• Shipping cost: From £25.00

​Based currently on Delivery to Canada

• Shipping method: Standard

• Estimated Delivery time: 6-10 business days

• Shipping cost: From £5.00

Our main logistics, shipping and delivery partners are UPS, FedEx, USPS, CNE and Yun Express, together with us, we offer the following services;

​Based currently on Delivery to Australia and New Zealand

• Shipping method: Standard

• Estimated Delivery time: 7-12 business days

• Shipping cost: From £5.00 Dispatched from China

• Shipping cost: From £25.00 Dispatched from UK

Our main logistics, shipping and delivery partners are UPS, FedEx, USPS, CNE and Yun Express, together with us, we offer the following services;

​Based currently on Delivery to Rest of World

• Shipping method: Standard

• Estimated Delivery time: 10-30 business days

• Shipping cost: From £10.00

For postal codes listed here, shipping will be charged based on the respective remote area's logistics and rates. Estimated remote area delivery times and shipping rates may vary for *Standard, **Fast and ***Express Services.

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Shetland Islands 

ZE1 ZE2 ZE3

​​Isle of Man

IM1 IM2 IM3 IM4 IM5 IM6 IM7 IM8 IM9 IM10

​Jersey

JE1 JE2 JE3 JE4

​​Guernsey

GY1 GY2 GY3 GY4 GY5 GY6 GY7 GY8 GY9

​Isles of Scilly

TR21 TR22 TR23 TR24 TR25

​Scottish Highlands & Islands 

IV1 IV2 IV3 IV4 IV5 IV6 IV7 IV8 IV9 IV10 IV11 IV12 IV13 IV14 IV15 IV16 IV17 IV18 IV19 IV20 IV21 IV22 IV23 IV24 IV25 IV26 IV27 IV28 IV30 IV31 IV32 IV36 IV40 IV41 IV42 IV43 IV44 IV45 IV46 IV47 IV48 IV49 IV51 IV52 IV53 IV54 IV55 IV56 IV63 IV99

HS1 HS2 HS3 HS4 HS5 HS6 HS7 HS8 HS9

KA27 KA28 KW1 KW2 KW3 KW5 KW6 KW7 KW8 KW9 KW10 KW11 KW12 KW13 KW14 KW15 KW16 KW17

PA20 PA21 PA22 PA23 PA24 PA25 PA26 PA27 PA28 PA29 PA30 PA31 PA32 PA33 PA34 PA35 PA36 PA37 PA38 PA39 PA40 PA41 PA42 PA43 PA44 PA45 PA46 PA47 PA48 PA49 PA60 PA61 PA62 PA63 PA64 PA65 PA66 PA67 PA68 PA69 PA70 PA71 PA72 PA73 PA74 PA75 PA76 PA77 PA78 PA80

PH17 PH18 PH19 PH20 PH21 PH22 PH23 PH24 PH25 PH26 PH30 PH31 PH32 PH33 PH34 PH35 PH36 PH37 PH38 PH39 PH40 PH41 PH42 PH43 PH44 PH49 PH50

FK20

​Northern Ireland​

BT1 BT2 BT3 BT4 BT5 BT6 BT7 BT8 BT9 BT10 BT11 BT12 BT13 BT14 BT15 BT16 BT17 BT18 BT19 BT20 BT21 BT22 BT23 BT24 BT25 BT26 BT27 BT28 BT29 BT30 BT31 BT32 BT33 BT34 BT35 BT36 BT37 BT38 BT39 BT40 BT41 BT42 BT43 BT44 BT45 BT46 BT47 BT48 BT49 BT51 BT52 BT53 BT54 BT55 BT56 BT57 BT58 BT60 BT61 BT62 BT63 BT64 BT65 BT66 BT67 BT68 BT69 BT70 BT71 BT74 BT75 BT76 BT77 BT78 BT79 BT80 BT81 BT82 BT92 BT93 BT94

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* Standard Estimated Delivery times and costs to remote areas from £5.40 in 6-10 business days.

** Fast Estimated Delivery times and costs to remote areas from £7.50 in 4-7 business days.

*** Express Estimated Delivery times and costs to remote areas from £11.75 in 3-5 business days.​​

Due to current shipping limitations in certain Southeast Asian countries, including but not limited to; (Thailand, Vietnam, Singapore, Malaysia, Indonesia and the Philippines), DDP (Delivered Duty Paid) is not supported. Additional charges such as customs duties and VAT, customs clearance document processing fees and customs inspection detention fees that may apply. If you the customer refuse to pay these taxes or fail to provide necessary customs clearance documents, leading to the goods being confiscated or destroyed, additional port demurrage fees or fines from the logistics provider, Nostralibre® bears no responsibility and will not offer to pay, nor issue refunds nor provide resends or re delivery services on your behalf.​

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NB: Please note, customs duties and taxes may or may not apply in any destination country for which your delivery location has been stipulated by you, dependant on where we send them from.

We confirm delivery when the carrier's tracking status shows "Delivered", either via your account and by email or SMS update, you may also receive notification by the carrier.

You can also track your package in real time here

We accept secure payments online via this website tailored to your location by the following card payment methods. Visa, Visa Debit, MasterCard, American Express, Apple Pay and Google Pay.

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All Card Payments are processed by our partner provider. We take payment from your account at the point of purchase through our website, only for the value of the goods to be dispatched.

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All prices are in Great British Pounds Sterling (GBP) and include current UK Value Added Tax (VAT 20%) of which is included at the rate applicable at the time of purchase. All charges made in Great British Pounds Sterling (GBP) from this website will be converted to your local currency at the applied exchange rate at the time, by your card provider. We reserve the right to change, amend or alter the prices of our goods on this website at any time without notice.

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The total amount includes, price of goods, UK VAT and calculated shipping costs for delivery.

All goods displayed and offered for sale on this website are official Nostralibre® exquisitely embroidered designed merchandise, garments are of organically sourced heavyweight 100% pure cotton material, unless stated otherwise, therefore we guarantee their authenticity. The images for the goods on our website are for illustrative purposes only and although we have made every effort to display these garments and their colours accurately, we cannot ensure that your viewing device will display a true reflection of our goods, therefore your product may vary slightly in appearance from that displayed on our website.

"Nostralibe®" and "www.nostralibre.com" are not liable nor responsible for any of our goods that may be damaged or lost during shipping. If you receive your order damaged, please contact the specified carrier to open a ticket and file a claim. Save all goods and packaging material for proof.

As an online retailer, we are not legally able to participate in the United Kingdom Value Added Tax (VAT) refund schemes.

On occasions, we may have promotional offers for our goods available for sale on our website, "www.nostralibre.com". We reserve the right to extend, change pricing and garments or withdraw any promotion at any time without prior or further notice.

To resolve any complaint or clarification regarding the use of this Website or its services or to receive information concerning this, please contact us at clothing@nostralibre.com.

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End of Shipping Policy.